Hello Barb,I am so sorry to hear you were not given the service you deserved. We would be happy to resolve any issues you have. Please send an e-mail with the Name, Address, and Phone Number on the account to Umatter2Charter@chartercom.com, and we get you taken care of.
Social Media Communications Manager
Now, I will keep you all posted on my communications with Eric, but my real question is why did it take my complaining on a public forum to gain the attention of someone who could help me with my problem?
Perhaps it is because of this video by someone who had a complaint with United, Oh, how I wish I was as talented as this guy!